Store Policies

Online  Shipping & Handling

Pickup at Three Doors

Orders placed with Three Doors for pick-up will be ready the next day and can be picked up at our store Monday through Friday, excluding holidays, from 11 a.m. to 3 p.m.  For larger items, please schedule an appointment at least 24 hours in advance, whether you are using a delivery service or loading yourself.  If you are not using a delivery service, please bring plenty of blankets & muscle!  Loading fees may apply.

Shipping for smaller items

Orders placed with Three Doors will ship Monday through Friday, excluding holidays.  You can expect your product to ship within 2-3 business days from the day you place your order.  All smaller items are shipped USPS.  If you require expedited shipping, please call us at (713) 528-7800 to process your order.

Shipping for larger items (i.e. furniture)

Items that are marked pick-up only can be shipped.  Because of the size and weight of larger pieces, you will need to contact our store for details.  Please call us at (713) 528-7800 or email us at info@threedoorshouston.com.  Note that shipping costs are based on the weight and size of these items.

 

Return Policy

If you have any questions about returns, please call our store at (713) 528-7800 or email us at info@threedoorshouston.com.  We want all our customers to be happy with their purchases and encourage you to ask as many questions necessary before making a purchase.

Vintage & hand-made items

Vintage and hand-made items will have age appropriate wear or imperfections which the pictures cannot depict.  All such items are sold AS IS.  Returns are made on a case by case basis, with return shipping covered by the buyer.  Complaints or concerns must be made within 48 hours of receiving an item.

New items

To be eligible for a return, items must be unused, with any tag still attached and in the same condition that it was received.  It must also be in the original packaging.  You have 7 days from purchase to arrange the return or exchange of a new item.  Return shipping is the responsibility of the purchaser.

Unclaimed packages & damage

If an item returns as an unclaimed package, we are not responsible for any shipping fees and the item will be re-listed, unless the buyer asks for the item to be re-shipped at their expense.

If an item arrives damaged due to shipping, we must be notified within 48 hours of merchandise receipt.  In order to receive a refund, we will need photos of the damaged item and packaging, as well as a description of the damage.  If necessary, we may need your signature on any claims forms required by insurance.  Please do not throw any packaging away!

Items that cannot be returned

  • Vintage & hand-made items
  • Personal items, such as lotions & candles
  • Apparel
  • Bedding & pillows
  • Gift cards
  • Sale items

Refunds

Once your return has been approved, a credit will be applied to your credit card used at the time of purchase within 2 business days.  However, it often takes 7-10 business days for the credit to appear on your account.  Shipping costs will not be refunded.