Online Shipping & Handling
Pickup at Three Doors
Orders placed with Three Doors for pick-up will be ready the next day and can be picked up at our store Monday through Friday, excluding holidays, from 11 a.m. to 3 p.m. For larger items, please schedule an appointment at least 24 hours in advance, whether you are using a delivery service or loading yourself. If you are not using a delivery service, please bring plenty of blankets & muscle! Loading fees may apply.
Shipping for smaller items
Orders placed with Three Doors will ship Monday through Friday, excluding holidays. You can expect your product to ship within 2-3 business days from the day you place your order. All smaller items are shipped USPS. If you require expedited shipping, please call us at (713) 528-7800 to process your order.
Shipping for larger items (i.e. furniture)
Items that are marked pick-up only can be shipped. Because of the size and weight of larger pieces, you will need to contact our store for details. Please call us at (713) 528-7800 or email us at email@example.com. Note that shipping costs are based on the weight and size of these items.
If you have any questions about returns, please call our store at (713) 528-7800 or email us at firstname.lastname@example.org. We want all our customers to be happy with their purchases and encourage you to ask as many questions necessary before making a purchase.
Vintage & hand-made items
Vintage and hand-made items will have age appropriate wear or imperfections which the pictures cannot depict. All such items are sold AS IS. Returns are made on a case by case basis, with return shipping covered by the buyer. Complaints or concerns must be made within 48 hours of receiving an item.
To be eligible for a return, items must be unused, with any tag still attached and in the same condition that it was received. It must also be in the original packaging. You have 7 days from purchase to arrange the return or exchange of a new item. Return shipping is the responsibility of the purchaser.
Unclaimed packages & damage
If an item returns as an unclaimed package, we are not responsible for any shipping fees and the item will be re-listed, unless the buyer asks for the item to be re-shipped at their expense.
If an item arrives damaged due to shipping, we must be notified within 48 hours of merchandise receipt. In order to receive a refund, we will need photos of the damaged item and packaging, as well as a description of the damage. If necessary, we may need your signature on any claims forms required by insurance. Please do not throw any packaging away!
Items that cannot be returned
- Vintage & hand-made items
- Personal items, such as lotions & candles
- Bedding & pillows
- Gift cards
- Sale items
Once your return has been approved, a credit will be applied to your credit card used at the time of purchase within 2 business days. However, it often takes 7-10 business days for the credit to appear on your account. Shipping costs will not be refunded.