Store Policies

Online  Shipping & Handling

Pickup at Three Doors

Orders placed with Three Doors for pick-up will be ready the next day and can be picked up at our store Monday through Friday, excluding holidays, from 11 a.m. to 3 p.m.  For larger items, please schedule an appointment at least 24 hours in advance, whether you are using a delivery service or loading yourself.  If you are not using a delivery service, please bring plenty of blankets & muscle!  Loading fees may apply.

Shipping for smaller items

Orders placed with Three Doors will ship Monday through Friday, excluding holidays.  You can expect your product to ship within 2-3 business days from the day you place your order.  All smaller items are shipped USPS.  If you require expedited shipping, please call us at (713) 528-7800 to process your order.

Shipping for larger items (i.e. furniture)

Items that are marked pick-up only can be shipped.  Because of the size and weight of larger pieces, you will need to contact our store for details.  Please call us at (713) 528-7800 or email us at  Note that shipping costs are based on the weight and size of these items.


Return Policy

If you have any questions about returns, please call our store at (713) 528-7800 or email us at  We want all our customers to be happy with their purchases and encourage you to ask as many questions necessary before making a purchase.

Vintage & hand-made items

Vintage and hand-made items will have age appropriate wear or imperfections which the pictures cannot depict.  All such items are sold AS IS.  Returns are made on a case by case basis, with return shipping covered by the buyer.  Complaints or concerns must be made within 48 hours of receiving an item.

New items

To be eligible for a return, items must be unused, with any tag still attached and in the same condition that it was received.  It must also be in the original packaging.  You have 7 days from purchase to arrange the return or exchange of a new item.  Return shipping is the responsibility of the purchaser.

Unclaimed packages & damage

If an item returns as an unclaimed package, we are not responsible for any shipping fees and the item will be re-listed, unless the buyer asks for the item to be re-shipped at their expense.

If an item arrives damaged due to shipping, we must be notified within 48 hours of merchandise receipt.  In order to receive a refund, we will need photos of the damaged item and packaging, as well as a description of the damage.  If necessary, we may need your signature on any claims forms required by insurance.  Please do not throw any packaging away!

Items that cannot be returned

  • Vintage & hand-made items
  • Personal items, such as lotions & candles
  • Apparel
  • Bedding & pillows
  • Gift cards
  • Sale items


Once your return has been approved, a credit will be applied to your credit card used at the time of purchase within 2 business days.  However, it often takes 7-10 business days for the credit to appear on your account.  Shipping costs will not be refunded.