Store Policies

Pricing

All prices online or in our store are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. If there are errors in any of the prices, descriptions or product images, we reserve the right to restrict orders of those items based on the faulty information.

Online  Shipping & Handling

Pickup at Three Doors

Orders placed with Three Doors for pick-up will be ready the next day and can be picked up at our store Monday through Friday, excluding holidays, from 11 a.m. to 3 p.m.  For larger items, please schedule an appointment at least 24 hours in advance, whether you are using a delivery service or loading yourself.  If you are not using a delivery service, please bring plenty of blankets & muscle!  Loading fees may apply.

Shipping for smaller items

Orders placed with Three Doors will ship Monday through Friday, excluding holidays.  You can expect your product to ship within 2-3 business days from the day you place your order. All smaller items are shipped best available – usually USPS, UPS or Federal Express. If you require expedited shipping, please call us at (713) 528-7800 to process your order.

Shipping for larger items (i.e. furniture)

Items that are marked pick-up only can be shipped.  Because of the size and weight of larger pieces, you will need to contact our store for details.  Please call us at (713) 528-7800 or email us at info@threedoorshouston.com.  Note that shipping costs are based on the weight and size of these items.

Estimated  Freight   Delivery  Rates

Generally for bigger items, mostly in the Vintage & Hand-made, Casegoods, Upholstery,  Chandeliers and Art & Mirrors categories.

Delivery Area Flat-Rate for
US Deliveries
Local

For delivery addresses within the Houston area

$195
Extended

For delivery addresses beyond our local delivery area (within TX)

$295
National

For delivery addresses beyond our extended delivery area (states outside of TX)

$395
White Glove Service

Add an additional

Threshold - $100
Inside - $150
Inside/Room/Debris Removal - $200

Estimated  Standard  Delivery  Rates

Generally for smaller items, mostly in the Lamps, Sconces, Home Accents, Bedding and This & That categories.

Order Total US Shipping
Up to $15
$10.00
$15.01 to $25
$13.00
$25.01 to $45
$15.00
$45.01 to $65
$17.00
$65.01 to $90
$20.00
$90.01 to $125
$23.00
$125.01 to $200
$25.00
$200.01 to $350
$35.00
$350.01 to $500
$50.00
$500.01 to $650
$65.00
$650.01 to $800
$80.00
$800.01 to $1,000
$95.00
Over $1,000
$99.00

Return Policy

If you have any questions about returns, please call our store at (713) 528-7800 or email us at info@threedoorshouston.com.  We want all our customers to be happy with their purchases and encourage you to ask as many questions necessary before making a purchase.

Vintage & hand-made items

Vintage and hand-made items will have age appropriate wear or imperfections which the pictures cannot depict.  All such items are sold AS IS.  Returns are made on a case by case basis, with return shipping covered by the buyer.  Complaints or concerns must be made within 48 hours of receiving an item.

New items

To be eligible for a return, items must be unused, with any tag still attached and in the same condition that it was received.  It must also be in the original packaging.  You have 7 days from purchase to arrange the return or exchange of a new item.  Return shipping is the responsibility of the purchaser.

Unclaimed packages & damage

If an item returns as an unclaimed package, we are not responsible for any shipping fees and the item will be re-listed, unless the buyer asks for the item to be re-shipped at their expense.

If an item arrives damaged due to shipping, we must be notified within 48 hours of merchandise receipt.  In order to receive a refund, we will need photos of the damaged item and packaging, as well as a description of the damage.  If necessary, we may need your signature on any claims forms required by insurance.  Please do not throw any packaging away!

Items that cannot be returned

  • Vintage & hand-made items
  • Personal items, such as lotions & candles
  • Apparel
  • Bedding & pillows
  • Gift cards
  • Sale items

Refunds

Once your return has been approved, a credit will be applied to your credit card used at the time of purchase within 2 business days.  However, it often takes 7-10 business days for the credit to appear on your account.  Shipping costs will not be refunded.