We are permanently closed due to Pamela’s retirement!  We will miss everyone and really appreciate the wonderful friends we’ve made these last 15 years.  If you need anything, please text our designer, Alyssa Garcia at 832.983.9559.

Store Policies

Pricing

All prices online or in our store are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. If there are errors in any of the prices, descriptions or product images, we reserve the right to restrict orders of those items based on the faulty information

 

Online  Pick-up,  Shipping & Handling

Pick-up at Three Doors

Unless noted differently in your order notes, your order will be processed for pick-up.  Orders will be ready the next business day and can be picked up at our store Monday through Friday, excluding holidays, from 11 a.m. to 3 p.m.  For larger items, please schedule an appointment via text or phone at (713) 528-7800 at least 24 hours in advance, whether you are using a delivery service or loading yourself.  Although we discourage amateurs handling our fine pieces, if you prefer to pick  up your items yourself, please bring lots of blankets and muscle, and remember we are not responsible for damages to your items or your back.  Also, a fee may be applied to compensate our staff if you require extra assistance.  Whether you use a bonded mover or decide to DIY, we ask that the items be picked up within 72 hours after purchase, unless other arrangements have been made.

 

Shipping Requests

Because of the size and weight of most of our pieces, these items usually can only be scheduled for store pick-up.  If you would like to explore shipping options, you will need to contact our store for details.  Please text or call us at (713) 528-7800 or email us at info@threedoorshouston.com.

Return Policy

If you have any questions about returns, please call our store at (713) 528-7800 or email us at info@threedoorshouston.com.  We want all our customers to be happy with their purchases and encourage you to ask as many questions necessary before making a purchase.

Vintage & hand-made items

Vintage and hand-made items will have age appropriate wear or imperfections which the pictures cannot depict.  All such items are sold AS IS.  Returns are made on a case by case basis, with return shipping covered by the buyer.  Complaints or concerns must be made within 48 hours of receiving an item.

New items

To be eligible for a return, items must be unused, with any tag still attached and in the same condition that it was received.  It must also be in the original packaging.  You have 48 hours from purchase to arrange the return or exchange of a new item.  Return shipping is the responsibility of the purchaser.

Items that cannot be returned

  • Vintage & hand-made items
  • Gift cards
  • Sale items

Refunds

Once your return has been approved, a credit will be applied to your credit card used at the time of purchase within 2 business days.  However, it often takes 7-10 business days for the credit to appear on your account.  Shipping costs will not be refunded.